Privacy policy
Information we collect and how we use it.
This section describes the types of personal information we may collect about you. Such information is generally collected either (i) directly from your voluntary engagement with the Website or The Monclaire services; or (ii) automatically from you when you interact with the Website.
The following categories of personal information we may collect from you include:
- Contact and account information: Name, phone number, address, and email address to set up an account.
- Purchase information: Credit card info, billing and shipping address, or other payment data. For credit applications, possibly social security number and employment info.
- Feedback information: Name, phone number, email, images, comments, and history when you contact support or leave feedback.
- Personalization information: Interests, birth date, anniversaries, wedding date, demographics (gender, occupation, income, marital status).
- Device Information: IP address, WiFi info, device attributes, OS version, etc.
- Website Usage: Mouse movements, clicks, keystrokes, visit dates, time spent on pages, etc.
Cookies help personalize your experience. You may decline them, but some features may stop working. We do not honor Do Not Track signals currently. Third-party sites linked from our Website may also use cookies; we don’t control this data collection.
What we do with your information.
We use and share info to:
- Provide services and process purchases and returns
- Maintain your account
- Communicate policy updates
- Collect feedback to improve our services
We limit access to those with a legitimate need (e.g., payment processors like Klarna). Your info may be shared to comply with law, respond to legal processes, or enforce our policies. We may also work with service providers to improve our site and services.
Interest-Based advertising.
We and trusted partners (e.g., Facebook, Google, Pinterest) may collect data via cookies or web beacons to serve ads based on your interests. This data is usually anonymous.
To learn more or opt out: www.networkadvertising.org, www.aboutadds.info. Opt out link: here.
Security and retention.
We use reasonable security measures, but no method is 100% secure. We keep data as long as needed for the purpose it was collected; sometimes longer if legally required.
Links to other sites.
Our Website may link to external sites. We don’t operate them and aren’t responsible for their privacy practices. Review their privacy policies separately.
Children.
Our services aren’t intended for those under 13. If we discover we collected data from a child under 13, we delete it immediately. Parents can email contact@musecarat.com.
Data Privacy Rights Based on Location
Additional rights for EU and UK residents
Under GDPR and UK GDPR, you may have rights to:
- Access: Know what data we process about you.
- Rectify: Correct inaccurate info.
- Delete: Request deletion of data in certain cases.
- Transfer: Receive your data in machine-readable format and transfer to another processor.
- No discrimination: We won’t discriminate against you for exercising your rights.
- Not be subject to automated decision-making, including profiling.
To exercise these rights, email contact@musecarat.com. We usually respond in 30 days. You can also lodge a complaint with a data protection authority.
Legal bases for processing:
- Your consent (e.g., marketing)
- To perform our contract (e.g., ship your order)
- Compliance with legal obligations
- Our legitimate interests (e.g., analytics, improving services), provided they don’t override your rights
Additional rights for California residents
Under CCPA/CPRA, you may request:
- Access: Learn what info we collected about you (up to twice per year).
- Delete: Ask us to delete your info.
- Correct: Ask us to correct inaccurate info.
- Opt-out of selling/sharing: Stop data sharing considered “sale” under California law.
- Limit disclosure of sensitive info.
To exercise, email contact@musecarat.com. We respond in 45 days unless complex. We do not discriminate against anyone exercising these rights.
Additional rights for Nevada residents
Nevada residents can request to opt-out of selling/sharing their personal info. Email contact@musecarat.com. We confirm in 60 days unless complex.
Additional rights for Virginia residents
Virginia residents under VCDPA may request:
- Access: Learn what info we collected.
- Delete: Request deletion of data.
- Correct inaccurate info.
- Opt-out of selling/sharing data.
Email contact@musecarat.com. We respond in 45 days. Appeals decided in 60 days.
Contact us.
For any questions, email contact@musecarat.com.